Screening before placement
Level 2 background screening through the AHCA Clearinghouse for every role that requires it, rescreened at least every five years, plus employment history verification for anyone who will be in a client's home.
Care that helps people stay in their own home
Anchor Haven Home Care provides compassionate, dependable in-home support designed to help people remain safe, independent and connected to their community.
Our mission
To provide compassionate, person-centered support that helps people live safely, confidently and independently in the comfort of their own home.
In practice that means personalized homemaker and companion services built around one household at a time: what that person likes, when they like it, and which parts of the week have become harder than they used to be. Dignity is not a value statement here. It is the difference between doing something for someone and doing it with them.
We are a young agency, and we would rather say that plainly than pretend otherwise. What we can promise is that the standards we hold ourselves to are written down, that the people we send are screened and trained before they arrive, and that we will tell you honestly when something falls outside what we are allowed to do.
Worth understanding
Registered, not licensed, and why that distinction matters to you
What our registration covers
Florida regulates in-home providers in tiers. Companion and homemaker providers register with the Florida Agency for Health Care Administration under s. 400.509, F.S.. Agencies that deliver hands-on personal care or skilled nursing hold a full license instead, under a different part of the same chapter.
Ours is the registration, not the license. It covers exactly the non-medical work described on our services page, and nothing beyond it.
Why we are direct about it
A registrant that quietly drifts into personal care is operating outside its authority, and the family relying on it has no idea. So we draw the line loudly: in our advertising, in the service agreement you sign, in caregiver orientation, and in the audits our Administrator runs on visit records.
If your needs move past that line, we will say so and refer you on. That is the arrangement, and it protects you more than it protects us.
How the agency is run
Small agencies live or die on whether someone is genuinely accountable. Here is who is.
A governing authority that owns the outcome
The owners of Anchor Haven hold ultimate responsibility for the lawful operation of the agency and for appointing the Administrator. They review reports on operations and compliance on a recurring basis.
An Administrator who runs the day
One named person is responsible for daily operations: keeping the registration current, holding services inside the registered scope, overseeing staffing and supervision, maintaining records, handling complaints, directing quality improvement, and acting as the agency's liaison to AHCA. That person completes Level 2 background screening before taking on the role, and there is designated cover for any absence.
Quality checked on purpose, not by accident
The Administrator runs supervisory check-ins with clients and caregivers, collects satisfaction feedback, reviews every complaint and incident, and audits visit records to confirm that only in-scope services are being delivered. Where something is wrong, the corrective action and the follow-up that confirms it worked are both written down.
What we hold ourselves to
Written before it happens
A signed service agreement and an individual service plan sit in the client file before the first visit.
Continuity first
The same caregiver wherever we can manage it, and a briefed backup rather than a cancelled visit when we cannot.
Records you can ask to see
Every visit is documented with the date, the time in and out, the tasks performed and what the caregiver observed, in plain factual language and with no clinical interpretation. Those records live in your client file, they are kept confidential, and they are available to AHCA on request.
Serving Duval, Clay, St. Johns, Nassau and Baker Counties
If you are inside that footprint we can almost certainly help. If you are just outside it, call anyway and we will tell you honestly.