Privacy policy
How we handle information you give us, written so you can actually read it.
The short version. We collect only what we need to call you back and provide care. We do not sell anything to anybody. We do not run advertising trackers on this site. Applicant self-identification answers are kept apart from hiring entirely.
Who we are
Anchor Haven Home Care is a Homemaker and Companion Services provider in northeast Florida, regulated by the Florida Agency for Health Care Administration under s. 400.509, F.S.. You can reach us at [email protected] or 800-813-3251.
We are not a covered entity under federal health privacy rules, and this policy does not claim HIPAA status we do not hold. We protect your information as a matter of agency policy and consistent with applicable privacy law.
What this website collects
This site sets no advertising or analytics cookies and embeds no social media trackers. Two things happen when you use it:
- Care inquiry form. Your name, phone, email, county, city and ZIP, who the care is for, when you would like it to start, the services you ticked and anything you wrote in the message box.
- Caregiver application form. Your contact details, the role and availability you selected, address, work authorization and age confirmations, transportation answer, education, work history, references, any file you attach, and the voluntary self-identification answers described below.
Our hosting provider, Cloudflare, processes standard server logs including IP addresses to deliver the site and protect it from abuse. If the anti-spam check is enabled, Cloudflare Turnstile runs a privacy-preserving challenge that confirms you are a person without profiling you or tracking you across sites.
Voluntary self-identification, kept separate
The gender, race or ethnicity, veteran status and disability questions at the end of the caregiver application are entirely voluntary and default to Prefer not to say.
Those four answers are written to a separate confidential record, restricted to whoever handles compliance. They are never written into the application document, never included in the tracker that hiring uses, and never included in the notification email anyone reviewing candidates receives. They play no part in any hiring decision. If that separation ever failed, the promise on the form would be decorative, so it is enforced in more than one place in the code that processes applications.
How we use what you give us
- To call you back and answer your question.
- To decide whether your needs fall inside what we are registered to provide, and to refer you elsewhere when they do not.
- To arrange, schedule, deliver and document care.
- To assess an application, verify employment history, and complete required background screening.
- To meet our obligations to the Florida Agency for Health Care Administration and other authorities.
We do not sell your information, we do not rent it, and we do not use it for advertising.
Who else touches it
We use a small number of service providers to run the business. Each of them is bound to safeguard what they process for us:
- Cloudflare hosts this website and screens form submissions for abuse.
- Google Workspace stores client and applicant records, documents and spreadsheets.
- Resend delivers the notification and confirmation emails a submission triggers.
- Hostinger hosts our business mailboxes, where any human reply to you comes from.
Beyond that, we share client information outside the agency only with your written authorization, or where disclosure is required by law. That legal exception matters most in one place: every member of our staff is a mandatory reporter and must report known or suspected abuse, neglect or exploitation of a vulnerable adult to the Florida Abuse Hotline. That duty is not ours to waive and it does not wait for anyone's permission.
How it is protected
- Access is limited to the people who need it to do their job, on individual accounts with their own passwords. Accounts are removed when someone leaves.
- Paper records are kept in locked storage. Electronic records sit behind access controls, and portable devices carrying client or personnel information are encrypted.
- Every member of staff signs a confidentiality agreement before being given access to any client information, and confidentiality is covered again in orientation.
- Suspected breaches go to the Administrator immediately, who contains the incident, works out what was involved, notifies whoever needs to be notified, and documents the outcome.
- A breach of confidentiality is treated as serious misconduct.
How long we keep it
As a matter of agency practice we keep records for a minimum of five years from the date they were created or from the end of the service relationship, whichever is later. After that they become eligible for secure disposal, which is documented. This retention period is set by agency policy and is not derived from a specific statutory retention rule.
If the agency ever closes or changes ownership, we notify affected clients and the Florida Agency for Health Care Administration, and arrange secure retention or transfer of records rather than leaving them anywhere they could be lost.
Your choices
- Ask what we hold. Contact us and we will tell you what is in your file.
- Correct it. If something is wrong, we correct it in a way that preserves the original entry rather than erasing it, which is how records are meant to work.
- Withdraw contact consent. Ask us to stop contacting you about an inquiry or application and we will.
- Decline the optional questions. Every optional field on both forms can be left blank, and the self-identification questions can be left on Prefer not to say.
Some records we are obliged to retain even after a relationship ends, and we will say so plainly if that applies to your request.
Children
This website is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will remove it.
Changes to this policy
If we change how we handle information, we will update this page. Material changes will be described here rather than slipped in quietly.
Contact us about privacy
Email [email protected] or call 800-813-3251. Complaints about privacy are handled through the same process as any other complaint, and no client faces retaliation for raising one.
This page describes our practices in plain language. It is not legal advice, and it does not replace the notices and agreements you sign when services begin.